Whether you’re a fresh graduate on the look out for your first job, a professional still actively seeking better employment opportunities, or an undergrad in need of a decent source of income, then you might want to try out joining the BPO workforce in the Philippines. BPO stands for business process outsourcing. BPO is a booming industry in the country because, generally, Filipinos have the skills to fill in the human resources needs of this industry.
What’s the first thing that comes to your mind when you hear the word BPO? Probably you would say it is related to call center operations. That might be correct, but, there’s more to BPO than receiving calls and assisting customers or clients. It can also involve encoding, processing, and analyzing data. BPO is not merely a customer service but also among the providers of data entry jobs in the Philippines. Depending on their scope and the respective clients, BPO companies may provide the following services:
Medical Transcription
Business transcription
Sales / Telemarketing
Contact Center / Customer Relations
etc.
What does it take to get a job in a BPO company?
Data entry jobs in the Philippines entail speed and accuracy in encoding and processing data. Because you’ll be dealing with foreign clients at real time, the job will put your communication skills to a test. If you’ll be assigned to receive calls, you must have good speaking and listening skills. Remember there are time differences between your location and that of the clients, so you must also be ready for the graveyard shift and be willing to work even during holidays. Sounds tough? BPO companies actually offer competitive salaries and benefits while at the same time trying to improve their working environments to attract more qualified applicants, and keep their employees. It’s only a matter of choosing what BPO company suits you.
Is BPO here to stay?
Since BPO companies cater to foreign clients, do global events such as the upcoming US election have effects on BPO operations here in the country? Not really. Outsourcing proves to be an effective business strategy so the industry is expected to carry on. In fact, government anticipates an expansion for the industry. Such expansion can contribute to the Philippine economy, particularly increased Gross Domestic Product.
Even if the Philippines is among the most recommended places to put up a BPO hub and the industry is expected to be a major economic booster for the coming years, other competitor countries begin to arise as well. This only means that the country has to keep up with the growth in labor quantity demands, not to mention quality standards. So sharpen your English skills, go tech savvy, and get that BPO job!
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Photo credits: Daquella Manera
This entry was posted on Tuesday, August 5th, 2008 at 7:08 pm and is filed under Philippine BPO Industry. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.